Reference

Legal terms for your account

We keep the legal terms tied to the account you open, so you can see what applies before any lobby access starts.

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obortoto Legal terms for your account
CONTACT ROUTES

Where to send legal requests

Fast answers matter when you need a correction, a data copy, or a question on eligibility.

Live chat Open the chat bubble after login and tell us whether you need access, data changes, or a record copy. We use it for quick legal checks during 09:00-21:00 WIB.
Email Send the request from your account email when you need a written trail. We use email for consent changes, retention questions, and any document check that cannot be done in chat.
Account form The footer form suits longer requests, especially when you want us to update a field or explain a notice. Add your username, device, and the rule you want us to check.
DATA HANDLING

How we keep legal records

Our legal handling starts with the data we actually need: login time, device type, cookie state, and the account fields you submit yourself.

Cookies

Cookies remember language, session state, and notice choices so you do not re-enter them on every visit. You can clear them in your browser, but doing so may reset the page view and sign you out.

Account security

We treat password resets as legal-security events, so a new login may be needed before sensitive changes. That reduces the chance of someone altering your account without the right access.

Change log

If you send a correction request, we may keep the original field, the changed field, and the reason you gave. That record helps us answer future questions and show what was updated.

Retention

Retention follows the time we need for disputes, fraud checks, and accounting duties that apply in Indonesia. When the window ends, we remove or anonymise the data we no longer need.

Request trail

For access, correction, or deletion questions, send your account email plus the exact request. We answer in the same thread so you can trace who handled the case and when.

Device checks

We test the legal pages on Android Chrome, iPhone Safari, and desktop browsers so links, forms, and cookie banners stay readable before login and after login.

Questions about legal access

These questions are the ones we expect before you open an account or send a request. They focus on access, data use, retention, and who can change a record, so you can check the rule first and avoid back-and-forth. If your situation is tied to local law, our answer stays the same: we only process it where local law permits.

It sets the rules for account access, data use, cookies, record retention, and request channels. If a rule changes by jurisdiction, we apply the version that matches your location and the law that governs your account.

Only where local law permits. If your location is restricted, we do not present access to that account flow, and we ask you to use the legal notice that matches your jurisdiction before going further.

We keep the login time, device type, session cookie state, and the account details you submit yourself. We use that record for access checks, security, and any follow-up request you send later.

Cookies store notice choice, language state, and session continuity so the page loads the same way when you return. If you clear them, you may need to choose the notices again.

Send your account email, the field you want changed, and the reason through live chat or email. We verify the account first, then keep the request log until the case is closed.

We keep records only as long as needed for dispute handling, fraud checks, lawful accounting, and the request trail. After that period, we remove or anonymise what we no longer need.

Use live chat for quick checks, email for a written trail, or the footer form for longer requests. Our team handles them during 09:00-21:00 WIB and replies in the same thread when possible.

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